Our Commitment to Your Privacy
This Privacy Policy ("Policy") describes how ju9 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the Player") who visit or use the ju9 website at https://ju9.net and any related services provided through it. This Policy forms part of, and should be read in conjunction with, our Terms & Conditions and Responsible Gaming Policy.
By registering an account, making a deposit, or otherwise using the ju9 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data in the manner described herein. If you do not agree with this Policy, you should not use the Platform.
End-to-End Encryption
All data transmitted between your device and the ju9 Platform is protected by 256-bit SSL encryption, the same standard used by leading financial institutions.
We Never Sell Your Data
ju9 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you.
You Control Your Data
You have the right to access, correct, or request deletion of the personal data we hold about you at any time by contacting our support team.
Clear Retention Limits
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
Secure Data Storage
Your data is stored on secure, access-controlled servers. We apply strict internal access controls to ensure only authorised personnel can view sensitive information.
Full Transparency
We are straightforward about what data we collect and why. This Policy uses plain English so you fully understand how your information is handled.
Information We Collect
ju9 collects personal data that you voluntarily provide to us during the account registration process, when making deposits or withdrawals, when contacting our support team, and through your general use of the Platform. We also collect certain data automatically when you browse our website. The categories of data we collect are described below.
1.1 Identity and Contact Data
- Full legal name as it appears on your government-issued identification.
- Date of birth (required for mandatory age verification).
- Residential address, including city, district, and postcode (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
- Email address.
- Mobile phone number.
- National ID number (NID) or passport number, where provided for KYC verification.
1.2 Account and Transaction Data
- Username and encrypted password.
- Account registration date and history of login activity.
- Deposit and withdrawal history, including amounts, dates, and payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer).
- Bonus and promotion history.
- Game play history, including game titles, bet amounts, session durations, and outcomes.
- Sports betting history, including markets, stake sizes, and settlement results.
1.3 Technical and Usage Data
- IP address and approximate geographic location derived from IP.
- Device type, operating system, and browser version.
- Pages visited on the ju9 website, time spent on each page, and navigation path.
- Referral source (how you arrived at the Platform).
- Session timestamps and platform feature usage patterns.
1.4 Communications Data
- Content of emails, live chat transcripts, and any other correspondence you send to our support team.
- Records of complaints, disputes, and their resolutions.
1.5 Verification Documents
Where you are required to complete KYC (Know Your Customer) verification, we may collect copies of government-issued documents such as a National Identity Card (NID), passport, or driving licence, as well as a recent utility bill or bank statement as proof of address, and a screenshot or confirmation of your payment method ownership.
How We Use Your Data
ju9 processes your personal data only for specific, legitimate purposes. We do not process your data in any way that is incompatible with the purposes listed below. The following table summarises how we use your data and the legal basis on which each processing activity relies.
| Purpose of Processing | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, account data | Contractual necessity |
| Age and identity verification (KYC) | Identity, verification documents | Legal obligation / contractual necessity |
| Processing deposits and withdrawals | Transaction, payment method data | Contractual necessity |
| Fraud detection and prevention | Technical, transaction, identity data | Legitimate interest / legal obligation |
| Anti-money laundering compliance | Identity, transaction data | Legal obligation |
| Customer support and dispute resolution | Communications, account data | Contractual necessity / legitimate interest |
| Responsible gaming monitoring | Account, game play, transaction data | Legal obligation / legitimate interest |
| Platform improvement and analytics | Technical, usage data (aggregated) | Legitimate interest |
| Marketing communications (opt-in only) | Contact, preference data | Consent |
Marketing Communications: ju9 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, cricket betting offers, and seasonal promotions (such as those around the IPL, BPL, T20 World Cup, Eid, or Pohela Boishakh) only if you have opted in to receive such communications during registration or through your account settings. You may withdraw consent and opt out of marketing communications at any time by contacting us at [email protected] or updating your preferences in your account settings.
Automated Decision-Making: ju9 uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus eligibility assessments. Where an automated decision significantly affects your account (for example, triggering an account restriction), you have the right to request a manual review by a member of our team.
Data Sharing & Third Parties
ju9 does not sell, rent, or trade your personal data to third parties. However, in order to operate the Platform effectively and comply with our legal obligations, we may share your data with a limited number of trusted third-party service providers and, where required, with regulatory or law enforcement authorities. All third parties with whom we share data are contractually required to process it in accordance with applicable data protection standards.
Categories of Third-Party Recipients:
- Payment processors: Companies that facilitate deposits and withdrawals, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card network providers (Visa, Mastercard). These providers receive only the transaction data necessary to process your payment.
- Identity verification providers: Third-party KYC and age-verification services that assist us in confirming the identity and age of new players.
- Game content providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to deliver game content. These providers do not receive your name, address, or payment details.
- IT infrastructure and hosting providers: Secure cloud hosting and data storage companies that maintain the servers on which Platform data is stored.
- Analytics providers: Services that help us understand how players use the Platform, using aggregated and anonymised data only.
- Legal and regulatory authorities: Where required by applicable law, court order, or a request from a competent authority, we may disclose your personal data to law enforcement, regulatory bodies, or government agencies.
International Data Transfers: Some of our third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, we ensure appropriate safeguards are in place — including contractual data protection clauses — to protect your information to a standard equivalent to that required within Bangladesh.
Data Retention
ju9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable laws and regulations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| Transaction and payment records | 7 years from transaction date | Financial record-keeping obligations |
| KYC verification documents | 5 years after account closure | Regulatory and AML requirements |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Game play and betting history | Duration of account + 3 years | Responsible gaming monitoring |
| Technical and usage data (logs) | 12 months on a rolling basis | Security monitoring and platform improvement |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
Where data is no longer required for its original purpose and there is no legal obligation to retain it further, we will securely delete or anonymise it. Anonymised data (from which your identity has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes.
Your Privacy Rights
As a player on the ju9 Platform, you hold a number of rights in relation to the personal data we process about you. We take these rights seriously and will respond to all valid requests promptly and without undue delay, ordinarily within five (5) business days of receiving your request.
Right of Access: You have the right to request a copy of the personal data ju9 holds about you, along with information about how it is being used. We will provide this information in a clear, readable format at no charge.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update many account details directly through your account settings, or by contacting our support team.
Right to Erasure: In certain circumstances, you may request that we delete the personal data we hold about you. This right is not absolute — where we are required by law to retain your data (for example, for AML compliance), we will inform you accordingly and explain what data must be retained and for how long.
Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain situations — for example, while a correction request is under review, or where you object to our processing but do not wish your data to be deleted.
Right to Object: Where we process your data on the basis of our legitimate interests (for example, for analytics or fraud prevention), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
How to Exercise Your Rights: To exercise any of the rights described above, please contact our support team at [email protected] with the subject line "Privacy Rights Request". Please include your registered email address and a brief description of the right you wish to exercise. We may ask you to verify your identity before processing the request.
Data Security
The security of your personal data is a top priority for ju9. We implement a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
Technical Measures:
- All data transmitted between your device and the ju9 Platform is encrypted using 256-bit SSL/TLS protocols.
- Passwords are stored using industry-standard one-way hashing algorithms and are never stored in plain text.
- Payment data is tokenised — we do not store your full card number, mobile banking PIN, or bKash/Nagad account credentials on our servers.
- Regular automated vulnerability scans and penetration testing are conducted to identify and remediate security weaknesses.
- Server infrastructure is protected by firewalls, intrusion detection systems, and access control lists.
- All access to production systems containing personal data is logged, monitored, and subject to multi-factor authentication.
Organisational Measures:
- Access to personal data is restricted on a strict need-to-know basis. Only personnel whose job functions require access to specific categories of data are granted that access.
- All staff with access to personal data receive regular data protection and security awareness training.
- Third-party service providers are assessed for their data security practices before being engaged and are bound by contractual obligations to maintain appropriate security standards.
Data Breach Response: Despite our best efforts, no system is entirely immune to security incidents. In the event of a personal data breach that poses a risk to your rights and freedoms, ju9 will notify affected players promptly and take all reasonable steps to contain and remediate the breach. We will also notify the relevant authorities as required by applicable law.
Your Responsibility: The security of your account also depends on you. Please keep your login credentials confidential, use a strong and unique password, enable two-factor authentication (2FA) where available, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.
Updates to This Policy
ju9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, technological developments, or applicable legal requirements. The most current version of this Policy will always be available on this page at https://ju9.net/privacy-policy, and the effective date at the top of the page will be updated accordingly.
Where we make material changes to this Policy — for example, changes that affect your rights or the way we use your data in a significantly different manner — we will notify registered players by email at the address associated with their account, or via a prominent notice displayed on the Platform, at least 14 days before the changes take effect. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of those changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any questions about any aspect of this Policy, please do not hesitate to contact our support team at [email protected]. We are always happy to clarify how your personal data is handled.