ju9 Terms & Conditions

General Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and ju9 ("the Platform", "ju9", "we", "us", "our") governing your access to and use of the ju9 website located at https://ju9.net, including all associated services, features, content, and applications (collectively, "the Platform").

By accessing the Platform, creating an account, making a deposit, or participating in any game, bet, or promotion offered through ju9, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree with any part of these Terms, you must immediately cease using the Platform.

ju9 reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where changes are material, we will endeavour to notify registered players by email or via an on-platform notice. Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically to remain informed of any updates.

These Terms are written in English. In the event of any translation being made available for convenience, the English-language version shall govern and prevail in all cases.

Governing Language and Jurisdiction: These Terms are governed by and construed in accordance with applicable international online gaming regulations. All disputes shall be addressed in the first instance through the ju9 internal complaints procedure. Players are encouraged to contact [email protected] before escalating any dispute.

Eligibility & Age Restriction

Access to and use of the ju9 Platform is subject to the following eligibility requirements. You must satisfy ALL of the following conditions to open and maintain an account:

• You are at least 18 years of age. The ju9 Platform is strictly for adults. We do not knowingly permit access to any person under the age of 18.
• You are accessing the Platform for your own personal, recreational use and not on behalf of any third party.
• You are not acting as an agent, representative, or employee of another person or entity for the purposes of placing bets or playing games on the Platform.
• You do not hold any existing account on the ju9 Platform (multiple accounts are prohibited).
• You have not previously been self-excluded from the Platform or had an account closed by ju9 for breach of these Terms.
• You are of sound mind, not under duress, and are placing bets or playing games entirely of your own free will.

Age Verification: ju9 employs age and identity verification procedures to protect minors. We reserve the right to request supporting documentation to verify your age and identity at any time, including but not limited to a national identity card (NID), passport, or driving licence issued in Bangladesh. Failure to provide satisfactory documentation within the requested timeframe may result in temporary suspension or permanent closure of your account and withholding of any pending withdrawals pending investigation.

Underage Play: If we determine or reasonably suspect that a player is under 18 years of age, we will immediately suspend the account, conduct a full review of all transactions, and report the matter as required. Any deposits made by an underage player will be returned to the payment source used, less any bonus amounts already claimed. Winnings accumulated by underage players will be forfeited in full.

Account Registration & Security

To access the full range of features available on the ju9 Platform — including deposits, game play, sports betting, and withdrawals — you are required to register a personal account. Registration is subject to the eligibility requirements set out in Section 2 above.

Accurate Information: When registering, you must provide accurate, current, and complete information. This includes your full legal name as it appears on your government-issued identification, a valid email address, a working phone number, and your date of birth. Providing false, misleading, or incomplete registration information constitutes a breach of these Terms and may result in immediate account closure.

One Account Policy: Each individual player is permitted to hold exactly one (1) registered account on the ju9 Platform. Opening, operating, or benefiting from multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited. Where multiple accounts are detected, ju9 reserves the right to close all associated accounts and void any outstanding balances, pending bets, and bonus amounts across all accounts.

Account Security: You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account credentials with any other person. ju9 will not be liable for any losses arising from unauthorised access to your account caused by your failure to keep your credentials secure. If you suspect that your account has been compromised or accessed without your authorisation, you must notify us immediately at [email protected] and change your password without delay.

Two-Factor Authentication: ju9 offers optional two-factor authentication (2FA) via SMS OTP for additional account security. We strongly encourage all players to enable 2FA. Enabling 2FA does not diminish your own responsibility to keep your login credentials confidential.

Account Verification (KYC): In accordance with anti-money laundering best practices, ju9 may require you to complete a Know Your Customer (KYC) verification process before processing your first withdrawal or at any other time at our discretion. KYC verification may require you to submit copies of government-issued photo identification, proof of address, and proof of payment method ownership. All documents submitted are handled in accordance with our Privacy Policy.

Deposits & Withdrawals

ju9 supports a range of payment methods tailored for players in Bangladesh. All monetary amounts on the Platform are denominated in Bangladeshi Taka (BDT / ৳) unless otherwise stated.

Accepted Payment Methods: The following payment methods are currently accepted on the ju9 Platform: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific methods may vary and is subject to change. ju9 reserves the right to add or remove payment methods at any time without prior notice.

Deposits:

• All deposits must be made from a payment account held in your own name. Deposits made from accounts belonging to third parties are prohibited.
• Minimum and maximum deposit limits apply and are displayed at the time of deposit. These limits may vary by payment method.
• Deposits are generally credited to your ju9 account instantly or within a few minutes, subject to your payment provider's processing times.
• ju9 does not charge fees on deposits; however, your payment provider may apply their own transaction charges.

Withdrawals:

• Withdrawals will only be processed to the same payment method used for your most recent deposit, except where that method does not support outbound payments, in which case an alternative method may be used at ju9's discretion.
• Before your first withdrawal can be processed, your account must pass KYC verification as described in Section 3.
• Minimum withdrawal amounts apply and are displayed at the time of the request. Withdrawal requests below the stated minimum will not be processed.
• Standard withdrawal processing times are as follows: bKash, Nagad, and Rocket — same business day for verified accounts. Bank transfers — 1 to 3 business days depending on the receiving institution.
• ju9 reserves the right to apply additional verification checks before processing any withdrawal, particularly for large amounts or where unusual activity is detected on the account.
• Withdrawal requests may be delayed or declined if the account has not met applicable bonus wagering requirements at the time of the request.

Bonuses & Promotions

From time to time, ju9 may offer bonuses, free spins, cashback, reload offers, and other promotional incentives to new and existing players. All promotions are subject to specific terms published at the time of the offer, which shall be read in conjunction with these general Terms.

General Bonus Rules:

• Bonus funds are credited to your account in addition to any qualifying deposit and are subject to wagering requirements before they or any associated winnings can be withdrawn.
• Wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal caps applicable to each bonus are specified in the individual promotion terms.
• Only one bonus may be active on your account at any given time unless the promotion terms expressly state otherwise.
• Bonuses are intended for recreational play only. Any attempt to abuse the bonus system — including but not limited to creating multiple accounts, using bonus funds in a low-risk or mathematically certain manner to meet wagering requirements, or coordinating with other players — will be treated as a breach of these Terms.
• ju9 reserves the right to amend, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses that have not been used within the stated validity period will expire and be removed from the account automatically.

Wagering Contributions: Not all games contribute equally to bonus wagering requirements. Live casino games, certain table games, and other specified titles may contribute at a reduced rate or not at all. The specific contribution rates for each game category are published in the individual promotion terms.

Promotional Abuse: ju9 operates a zero-tolerance policy towards promotional abuse. If we determine that a player has participated in a promotion in bad faith, exploited a technical error, or manipulated the Platform in any way, we reserve the right to void the bonus, void any winnings derived from the bonus, and close the account without notice.

User Obligations & Prohibited Conduct

By using the ju9 Platform, you agree to conduct yourself in a lawful, respectful, and honest manner at all times. The following conduct is strictly prohibited and constitutes a material breach of these Terms:

• Fraudulent activity: Using stolen, fraudulent, or unauthorised payment instruments to fund your account.
• Money laundering: Using the Platform to launder money or to convert funds derived from illegal activities into ostensibly legitimate proceeds.
• Cheating and collusion: Colluding with other players, sharing information during live games, or using any form of external assistance to gain an unfair advantage.
• Bot and automation use: Using software, scripts, bots, or any automated system to interact with the Platform, place bets, spin slots, or otherwise participate in games.
• Exploitation of errors: Deliberately exploiting any technical fault, pricing error, or software bug on the Platform. Any winnings arising from a documented error are void and will be reversed.
• Chargebacks: Filing fraudulent or unjustified chargeback requests with your payment provider in relation to deposits made to your ju9 account.
• Abusive behaviour: Directing abusive, threatening, harassing, or offensive language toward ju9 staff, support agents, or other players.
• Unauthorised commercial activity: Using the Platform to conduct any commercial activity, including advertising third-party services, without the express written consent of ju9.

ju9 employs automated and manual monitoring systems to detect suspicious activity. Where prohibited conduct is detected or reasonably suspected, ju9 may immediately suspend the relevant account, freeze any pending withdrawals, void outstanding bets, and initiate a formal investigation. The outcome of the investigation will determine whether the account is reinstated or permanently closed.

Account Suspension & Closure

Closure by the Player: You may request to close your account at any time by contacting our support team at [email protected]. Before submitting a closure request, please ensure that you have withdrawn any remaining real-money balance, as account closure will prevent further access to the Platform. Closure requests are typically processed within 24 hours. Players who are concerned about their gambling habits are encouraged to consider self-exclusion through the Responsible Gaming tools available on the Platform before requesting permanent closure.

Suspension or Closure by ju9: ju9 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete KYC verification within a reasonable timeframe.
• Detected operation of multiple accounts in violation of the One Account Policy.
• Account inactivity for a period exceeding 12 consecutive months (dormant account policy).
• Request from a relevant authority or regulatory body.

Dormant Accounts: Accounts that have not recorded any login activity for 12 or more consecutive months are classified as dormant. ju9 will send an email notification to the registered address before applying any dormancy fee. Where a dormancy fee applies, it will be deducted from the account balance on a monthly basis until the balance reaches zero or the account is reactivated by the player.

Effect of Closure: Upon account closure, all pending bonus balances and unused free spins are forfeited immediately. Real-money balances in verified accounts will be returned to the player's last registered payment method within 5 business days, subject to any outstanding investigations or withholding requirements.

Limitation of Liability

The ju9 Platform and all content, games, and services available through it are provided on an "as is" and "as available" basis. While ju9 makes every reasonable effort to ensure the Platform operates reliably and without interruption, we cannot guarantee uninterrupted, error-free access at all times.

Exclusion of Warranties: To the fullest extent permitted by applicable law, ju9 expressly disclaims all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. ju9 does not warrant that the Platform will be free of viruses or other harmful components, though we implement industry-standard security measures to minimise such risks.

Limitation of Damages: In no event shall ju9, its affiliates, directors, employees, or agents be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if ju9 has been advised of the possibility of such damages.

Maximum Liability: To the extent permitted by law, ju9's total aggregate liability to any player in connection with any claim arising from these Terms or from the player's use of the Platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

Indemnity: You agree to indemnify and hold harmless ju9, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Platform, or your violation of any applicable law or the rights of any third party.

Force Majeure: ju9 shall not be held liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, power outages, internet service disruptions, or government actions.

Contact for Disputes: If you have a complaint or dispute regarding any aspect of the ju9 Platform, you should contact our support team at [email protected] in the first instance. We are committed to resolving all complaints fairly and promptly, and aim to acknowledge all formal complaints within 48 hours of receipt.