18+ Policy

Age Restriction Policy

18+

Adults Only — No Exceptions

The ju9 Platform is strictly for players aged 18 years and above. We enforce mandatory age verification for all new accounts and take every reasonable step to prevent underage individuals from accessing our services. If you are under 18, you are not permitted to register, deposit, or play on ju9 under any circumstances.

Protecting young people from the potential harms of gambling is one of ju9's most fundamental responsibilities. Every new player must complete our Know Your Customer (KYC) verification process, which requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming that the account holder is aged 18 or over before any deposit can be made or any game played.

Parental Controls: If you share a device with younger family members, we strongly recommend using parental control software to prevent unauthorised access to gambling websites. You are also responsible for keeping your ju9 account credentials — including your username, password, and any linked bKash, Nagad, or Rocket details — completely private. Never share your login information with anyone, including family members.

If you suspect that a minor has accessed a gambling platform, or if you become aware of any attempt by an underage person to register on ju9, please contact us immediately at [email protected]. We will investigate and act promptly.

Our Values

Our Commitment to Safe Play

Responsible gaming is not just a compliance checkbox at ju9 — it is a core part of who we are and how we operate. We genuinely care about the well-being of every player on our platform. Whether you are betting on the Bangladesh Tigers in the BPL, spinning the reels on your favourite slot, or enjoying a live dealer game, our goal is the same: to make sure you are playing safely, freely, and within your means.

We design our platform with player safety built in from the ground up. Our responsible gaming tools are easy to find, simple to use, and take effect without unnecessary delay. We also train our customer support team to recognise the signs of problem gambling and respond with care, discretion, and practical guidance.

Player Well-Being First

Every feature, policy, and process at ju9 is designed with player safety as a primary consideration — not an afterthought.

Proactive Monitoring

Our systems continuously monitor for patterns associated with problem gambling and flag accounts for a welfare review where appropriate.

Trained Support Team

Our 24/7 English-speaking support staff are trained in responsible gaming best practices and are ready to assist you with sensitivity and care.

Full Transparency

We are always clear about odds, house edges, bonus terms, and how our games work. Informed players make better decisions.

Easy-to-Use Limits

Set deposit, loss, and session limits directly from your account settings in just a few taps — no lengthy forms or waiting periods.

Confidential & Respectful

All responsible gaming requests — including self-exclusion — are handled in complete confidence and with the utmost respect for your privacy.

Tools & Controls

Player Protection Tools

ju9 provides a comprehensive suite of responsible gaming tools that you can activate and manage directly from your account settings. These tools are designed to give you control over your gambling behaviour before a problem develops, or to help you step back if you feel things are getting out of hand.

Deposit Limits

Set daily, weekly, or monthly limits on how much you can deposit into your ju9 account. Once a limit is reached, no further deposits will be accepted until the period resets. Increases to a limit take 24 hours to take effect; decreases apply immediately.

Loss Limits

Control the maximum amount you are willing to lose over a set period (daily, weekly, or monthly). When your net losses reach the limit you have chosen, further wagering will be paused until the period expires.

Session Time Limits

Set a maximum duration for each gaming session. You will receive a reminder notification when your time is approaching, and your session will end automatically once the limit is reached. This helps prevent prolonged play without breaks.

Reality Check Reminders

Enable regular on-screen reminders that display how long you have been playing and your net position for the session. These pop-up prompts encourage you to pause, reflect, and decide consciously whether to continue.

Time-Out / Cooling-Off Period

Take a short break from gambling for a defined period — available in durations of 24 hours, 48 hours, 1 week, or 30 days. During a time-out, your account remains open for review purposes but you cannot log in to play or deposit.

Self-Exclusion

For a more serious break, self-exclusion closes your account for a minimum of 6 months, with options up to 5 years or permanently. During self-exclusion, all marketing communications from ju9 will also be stopped. See the dedicated section below for full details.

How to activate these tools: Log in to your ju9 account, navigate to Account Settings, and select the Responsible Gaming section. All tools are available there. If you need assistance setting up any limit or restriction, contact our support team at [email protected] at any time.
Financial Controls

Deposit & Spending Limits

One of the most effective ways to keep gambling enjoyable is to decide in advance how much you are comfortable spending — and then stick to that figure. ju9 makes this straightforward with flexible, player-controlled deposit and spending limits that you can set before you ever make a single bet.

How limits work at ju9: You choose the period (daily, weekly, or monthly) and the maximum amount in Bangladeshi Taka (৳) that you wish to deposit or lose during that period. The system enforces the limit automatically. There is no override or bypass — once the limit is hit, the restriction holds firm until the period resets.

Changing your limits: You can reduce your limits instantly at any time — the change takes effect immediately. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies. This delay is intentional: it gives you time to reconsider and ensures that limit increases are a considered decision, not an impulsive one made during a gaming session.

Tips for setting sensible limits:

  • Only gamble with money you can genuinely afford to lose — treat it as entertainment spending, not an investment.
  • Set your limits before your first deposit, when you are thinking clearly and not in the moment of play.
  • Review your limits periodically — what was appropriate last month may need adjusting as your financial circumstances change.
  • Consider setting limits that reflect your overall entertainment budget, not just what you "hope to win back".
  • If you regularly reach your limits before the end of the period, that is a signal worth paying attention to.
Never gamble with borrowed money. Do not use bKash, Nagad, or Rocket to make deposits using funds you have borrowed from others, including friends, family, or financial services. Gambling with borrowed money significantly increases the risk of financial harm and is a recognised warning sign of problem gambling.
Take a Break

Self-Exclusion Options

If you feel that you need a significant break from gambling — or if you believe your gambling has become problematic — self-exclusion is the right tool. Self-exclusion at ju9 is a formal, binding restriction that prevents you from accessing your account, placing bets, or making deposits for a defined minimum period.

Available self-exclusion periods:

  • 6 months — the minimum self-exclusion period.
  • 1 year
  • 2 years
  • 5 years
  • Permanent exclusion — your account is closed indefinitely with no option to reopen.

What happens during self-exclusion: Your account is immediately suspended. You will not be able to log in, deposit, or place bets. Any pending withdrawals at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) within the standard processing timeframe. All promotional communications from ju9 will be stopped immediately.

How to request self-exclusion: You can initiate self-exclusion through your account settings under the Responsible Gaming section, or by contacting our support team directly at [email protected]. Self-exclusion requests are processed within one business hour of submission, and in most cases much faster. You will receive a confirmation once your exclusion is active.

Returning after self-exclusion: Once a self-exclusion period has expired (for non-permanent exclusions), a mandatory 24-hour waiting period applies before any reactivation request can be submitted. You will also be required to complete a re-verification check. We encourage players returning from a self-exclusion period to immediately reinstate deposit and session time limits before resuming play.

Self-exclusion is a serious commitment. Once active, it cannot be reversed or shortened before the chosen period expires. We urge you to select a period that genuinely reflects the level of break you need. If you are in any doubt, choose the longer option — or permanent exclusion. Your long-term well-being matters far more than any short-term gaming activity.
Know the Signs

Recognising Problem Gambling

Most people who gamble do so safely and responsibly. But for a minority of players, gambling can develop into something that causes real harm — to finances, relationships, mental health, and daily functioning. Recognising the warning signs early is the single most important step in getting things back on track before the situation becomes severe.

The following signs may indicate that gambling is becoming a problem. If you recognise any of these in your own behaviour — or in the behaviour of someone close to you — please take it seriously and seek support.

Gambling with more money than you planned or can afford
Chasing losses by placing larger bets after losing
Feeling irritable, anxious, or restless when not gambling
Gambling to escape stress, problems, or difficult emotions
Lying to family or friends about how much you gamble
Borrowing money (from bKash, Nagad, friends, or family) to fund gambling
Neglecting work, studies, or family responsibilities because of gambling
Spending increasing amounts of time thinking about gambling
Repeated unsuccessful attempts to cut down or stop gambling
Losing track of time during gambling sessions
Feeling depressed, hopeless, or suicidal following gambling losses
Selling personal belongings or assets to fund gambling
Recognising the signs is not a sign of weakness — it is a sign of self-awareness and courage. Problem gambling is a recognised condition that responds well to support and treatment. You do not need to reach a crisis point before seeking help. The earlier you act, the easier recovery becomes.
Check Yourself

Self-Assessment Checklist

Answer the following questions honestly to get a clearer picture of your current relationship with gambling. There are no right or wrong answers — this checklist is for your personal reflection only. If you answer "yes" to two or more questions, we encourage you to take a break and speak with our support team.

Quick Self-Assessment

Think about your gambling behaviour over the past 30 days. Answer honestly — this is for you, not anyone else.

1
Have you spent more money on gambling than you originally intended to on more than one occasion?
2
Have you ever gambled to win back money that you previously lost (chased losses)?
3
Have you felt the need to gamble with larger amounts of money to get the same level of excitement?
4
Have you lied to anyone about how much time or money you spend gambling?
5
Has gambling ever caused you to miss work, studies, or important family commitments in Dhaka, Chittagong, or wherever you live?
6
Have you ever borrowed money — via bKash, Nagad, Rocket, or from friends or family — specifically to gamble with?
7
Have you tried to cut down or stop gambling but found it difficult to do so?
8
Do you feel anxious, stressed, or low in mood when you cannot gamble, or after a losing session?
Two or more "yes" answers? This is not a diagnosis, but it is a signal worth taking seriously. We encourage you to use our time-out or self-exclusion tools, and to reach out to our support team. Help is available — and the sooner you ask, the better.
Support Resources

Getting Help & Support

If you believe gambling is causing harm to you or someone you care about, please do not wait. Reaching out is the right move, and doing so early makes a real difference. ju9 is committed to connecting every player who needs support with the right resources — whether that is through our own team or through trusted external guidance.

Contact the ju9 Responsible Gaming Team: Our support team is available 24 hours a day, 7 days a week — including during Ramadan, Eid, and all public holidays. You can reach us via live chat inside the Platform or by emailing [email protected]. When contacting us about a responsible gaming concern, simply let us know and your query will be routed directly to a staff member trained in this area. All communications are handled with complete confidentiality.

What our team can help you with:

  • Setting or adjusting deposit, loss, or session time limits on your account.
  • Activating a cooling-off period or time-out immediately.
  • Processing a self-exclusion request and confirming it is active.
  • Providing guidance on speaking with a family member or trusted friend about gambling concerns.
  • Signposting you to professional counselling and support services appropriate for players in Bangladesh.

Advice for friends and family: If someone you know — a partner, sibling, parent, or friend — is showing signs of problem gambling, you can contact our support team on their behalf to ask for guidance on how best to help. We can advise you on how to approach the conversation and what options are available.

Additional guidance: A wide range of educational resources on responsible gambling, problem gambling, and recovery are available online in English. If you are in Bangladesh and need professional support, we encourage you to speak with a healthcare provider, counsellor, or trusted community leader. You do not have to face this alone.

Remember: Gambling is meant to be a source of entertainment — not stress, debt, or distress. If it has stopped feeling fun, it is always okay to step away. ju9 will be here when and if you choose to return, and we will always respect your decision to take a break. Your health and happiness matter more than any game.